Sorted - most recent items first
| Time of problem | 11/19/2006
3:00am - Unplanned outage, WebMail |
|---|---|
| Item affected | WebMail interface to mail |
| Description of problem | Service not available - unexpected |
| Cause | Automatic reboot at 3:00am failed to complete. |
| Solution | Technician en route. |
| Discussion |
| Time of problem | 10/05/2006
2:10pm - 2:50pm Unplanned outage, campuswide network |
|---|---|
| Item affected | Most of the campuswide network |
| Description of problem | Service not available - unexpected |
| Cause | Incorrect connection of new network switch in Gengras forced automatic shutdown of key network link between academic and residential sides of the network. |
| Solution | Disconnected problematic switch. Rebooted 6509 router to restore link. |
| Discussion | This outage was
caused by human error. Future switch additions will be
more carefully checked before implementation. The network
should have recovered immediately upon disconnedting the
offending switch, without having to reboot the router,
however, there appears to be a bug in Cisco IOS causing
the network links to fail to come back up on their own. This problem is closed. |
University of Hartford
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ITS@hartford.edu
accesses since April 10, 2002