UofH Student Telephone Service - Voicemail Instructions
For Voicemail subscriptions, questions, problems: call 4736. (Please read this page first.)
To subscribe to Voicemail service, call the Telecom office at 4736 during working hours or send a note to telecom@hartford.edu. (Note. Voicemail service is not available at the North Campus location.)
You will need to provide your -
Voicemail service costs $50.00 per academic year (September through May). If service is needed for less than the full academic year, the rate is $6.00 per month.
If you try to use voicemail before UofH Telecom has completed installation, the system will tell you that it doesn't recognize your number. Once installation is complete, the system will recognize your number and you can follow the instructions below.
To use the Voicemail system, you dial the "Direct Access Number," 7787. (At the Asylum Avenue Campus the Direct Access Number is 5678) You can call from off-campus by dialing 768-7787 from a touch-tone phone. When the system answers, you enter your extension number, then the # symbol. If you are calling from your own extension, only the # symbol is needed. (If the system tells you "This is not a recognized name or extension," your mailbox is not ready yet.) .
The system voice will then ask for your password. We have set it initially to 1-2-3-4, but urge you to change it soon. Touch 1234 and the # symbol. You may then retrieve and record messages, create a personal greeting, record your name and change your password. The system voice will give complete instructions if you listen carefully. If you get lost, touch zero (0) for help.
Here is a suggested sequence for your initial session:
1. Call 7787 (5678 at Asylum Campus) from your own phone. When the system answers, touch #-1-2-3-4-#.
2. Record your name: touch 84. At the prompt, say your name only. The system uses this name when you leave a message for another subscriber. This is NOT the greeting people hear when they call, so just say your name - not "Hi this is . . ."
3. Record your personal greeting: touch 81. At the prompt, record an informative greeting. This will be what your callers hear when they reach your mailbox. Here is a sample greeting:
"Hello, this is John Doe at the University of Hartford. I'm unable to answer your call in person right now, but if you'll leave a message at the tone, I'll get back to you as soon as possible. Thanks for calling."
4. Change your password: touch 93. At the prompt, dial your new password. Passwords may be from 1 to 24 digits long and are used to ensure that only you can listen to your messages. If you forget your password, call us at 7999 and although we can't find out what it was, we can re-set it to 1234.
5. Check for messages: touch 3. (When you have a new message in your voice mailbox, your dial tone will "stutter" once a second to let you know.)
After you take care of these set-up tasks you'll be able to go right to step 5 (touch 3 to listen to your messages) once you call and sign on the system. Please remember that the system uses "greeting" for what your callers hear and "message" for something you send to or get from somebody else. Don't record a message instead of a greeting.
When you subscribe to Voicemail we set your phone extension to send calls to Voicemail when you don't answer in 15 seconds. We can also arrange to have your calls answered by Voicemail if your phone is busy, too. Please call 4736 from your phone to request alternative forwarding arrangements.
If you want Voicemail to answer your phone without ringing it, please forward your extension to 8888 (2111 at Asylum Campus). You do this by dialing #9-8888 and hanging up. (Since forwarding is a function of the telephone system and not the voicemail system, you don't dial 7787 for this.) All calls dialed to your extension will then go to your voice mailbox. Your phone will not ring. When you want to take calls again, cancel forwarding by dialing ##9 and hanging up.
To learn more about the UofH Voicemail system, click on this link to Advanced Voicemail Features.
[Back to Student Phone Page][UofH Telecom Home Page][UofH Home Page]